As promised I am writing today, after experiencing a very hard rain for over 2 hours in the evening of 23rd June 2015 in our neighborhood. It is still raining at the time of writing of this email.

I am hereby glad to confirm to you that my roof has at last accepted the professional repair work done by you in April 2015 and the rain water could not penetrate through the roof. As such there has been no further “ongoing water intrusion in my garage” We are extremely grateful to you and your well-trained technicians for your consistency in maintaining the excellent standards of your workmanship in a very polite and courteous manner.

I strongly believe that you have the right kind of attitude, passion and vision and you are committed not only to the cause of your roofing company but also to the concerns of your customers. You have shown by your professionalism and persistence in doing the work the right way that you are pursuing in your business a path of service. Service you believe is as much about action as it is about mindset. Whether you are delivering health care, managing a hotel or a bank, working in a restaurant, or selling retail items, you can bring the spirit of service to the work you do. Perhaps, your “forte” are sincerity of purpose and hearing the whispers of various roofs. In any case, you have been hear successfully the whispers of the roof of my house. A person who knows his or her strengths as well as weakness, cannot take anybody for a ride and will be able to do things the right way. That, to me, looks to be your main objective and goal in life and you have not develop any “entitlement mentality”. You did not charge me a single cent for all the work that was done by you and your technicians in 2015 in fixing the leak from the roof simply because you had done work on my roof in July 2013 and charged me a sum of $525 for “Roof Repair per contract (replace lead flashing at dead valley on left side of garage”). It is a rare kind gesture in this world and my wife and I would like to convey our grateful thanks to you and wish you everything good and kind now and ever and a very flourishing business in future also.

Closing with a deep sense of gratitude and kind regards,
I remain,
Yours sincerely,
Mohinder B
Orlando, FL